Coaching and Advisory Services Terms
Last updated: 19 August 2026
These terms apply to every coaching and advisory engagement with reWRK Solutions Ltd, trading as Joseph Hammond-Hagan Coaching & Advisory (JHHCA).
They sit alongside your engagement agreement or proposal, which sets out the specific scope, dates, and fees. Where the two conflict, the engagement agreement wins.
reWRK Solutions Ltd, trading as Joseph Hammond-Hagan Coaching & Advisory. Company number: 11748951, registered in England and Wales. Registered office: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. Email hello@josephhh.com. VAT number: 464380875.
In these terms, "we" and "us" mean reWRK Solutions Ltd. "You" means the person or organisation engaging us. "Client" means the individual being coached, who may be you or someone your organisation has nominated.
1. What we do
We provide executive coaching and advisory work using Recalibration Intelligence, a methodology with three phases: Recognition, Recalibration, and Response. The work draws on somatic practice, which means we pay attention to physiology and patterns as well as to what is said.
Formats available:
Format Shape
1:1 coaching 3, 6, or 12-month engagement
Group coaching. 3-month engagement, small group
Intensives 2 days, in person, 1:1
Corporate and organisational Scoped per engagement
The specific format, number of sessions, session length, and delivery method are set out in your engagement agreement.
2. What coaching is not
Coaching is not therapy, counselling, psychotherapy, psychiatric treatment, medical treatment, or clinical supervision. It is not legal, financial, tax, or regulated investment advice.
Coaching works with people who are functioning and want to work at depth. It is not a treatment for a mental health condition.
If something comes up in our work that needs clinical support, we will say so and encourage you to seek it. We may recommend pausing or ending the coaching where continuing would not be in your interest. If you are in crisis, contact your GP, call 999, or call the Samaritans on 116 123.
Joseph Hammond-Hagan has more than 30 years of experience in Traditional Thai Bodywork and Bowen technique. This informs how the coaching reads physiology. It is not offered as bodywork, treatment, or physical therapy, and no hands-on treatment forms part of a coaching engagement.
3. What you can expect from us
We will:
deliver the sessions set out in your engagement agreement, with reasonable care and skill
prepare for each session and hold the work with full attention
keep what you say confidential, within the limits in section 8
work to a recognised professional code; ICF Code of Ethics
take our own work to a qualified coaching supervisor, using anonymised material
hold professional indemnity and public liability insurance through Balens Insurance.
4. What we expect from you
Coaching only works if you do the work. You agree to:
turn up to sessions on time and ready
be honest about what is actually going on
take responsibility for your own decisions and actions
tell us about anything material to the work, including a health condition or a course of treatment that could affect it
give notice if you need to move a session, in line with section 6
5. Outcomes
Coaching is a collaboration. What you get out of it depends on your engagement, your circumstances, and factors outside anyone's control.
We do not guarantee any specific result: no promotion, no revenue figure, no change in how you feel. Any example, case study, or testimonial describes what happened for that person and is not a prediction for you.
You remain responsible for every decision you make and every action you take. We are not liable for the consequences of decisions you make during or after the engagement.
6. Sessions, rescheduling, and cancellation
Scheduling. Sessions are booked in advance through Acuity or by agreement.
Rescheduling. Give us at least 48 hours' notice, and we will move the session at no charge, subject to availability. Less notice than that and the session is treated as delivered and is chargeable.
Late arrival. The session ends at its scheduled finish time. Arriving late shortens the session.
Missed sessions. A session you do not attend without notice counts as delivered.
Our cancellations. If we have to cancel, we will offer you the next available slot, or extend the engagement by an equivalent period.
Unused sessions. Sessions in a fixed-term engagement are used within the engagement period. Sessions not taken by the end of that period are not carried over or refunded, unless we agree otherwise in writing.
Intensives. Canceling an intensive within 14 days of the scheduled date means the full fee is payable, because the dates are held exclusively for you.
7. Fees and payment
Fees are set out in your engagement agreement or proposal. There are no published prices.
Invoicing. We invoice as set out in your engagement agreement, usually in advance of the engagement or in agreed installments.
Payment terms. Invoices are payable within 14 days of the invoice date, by bank transfer to the account shown on the invoice.
Late payment. We may charge interest on overdue amounts at 4% above the Bank of England base rate. Where you are a business, we may instead charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
Suspension. We may suspend sessions while an invoice is more than 14 days overdue.
Expenses. Travel, accommodation, and venue costs for in-person work are charged at cost and agreed with you in advance.
VAT. Fees are exclusive of VAT, and VAT is added at the prevailing rate.
8. Confidentiality
What you say in a session stays between us. We do not tell your employer, your colleagues, your family, or anyone else.
There are four exceptions, and they are narrow:
Risk of serious harm. Where we reasonably believe there is a risk of serious harm to you or to another person, we may break confidence to the extent needed to prevent it. We will tell you first wherever it is safe to do so.
Legal obligation. Where the law requires disclosure, including disclosure of a criminal offence we are obliged to report, or where a court orders it.
Supervision. We discuss our work with a qualified supervisor using anonymised material: no name, no employer, no identifying detail. Our supervisor is bound by the same duty.
Your consent. Where you ask us to share something.
Corporate engagements. Where an organisation pays for coaching, what we report to the sponsor is agreed in advance with both the sponsor and the client, and is limited to attendance, engagement, and agreed themes. We do not report the content of sessions. The sponsor does not get access to session notes.
Your obligations. In group coaching, what other participants say stays in the room. Do not record, share, or repeat it. Confidentiality survives the end of the engagement.
9. Recording
We do not record sessions unless we have both agreed in writing beforehand. If we do, the recording is treated as confidential material and deleted at the end of the engagement unless you ask us to keep it.
Do not record a session without our written agreement.
10. Your right to cancel, if you are a consumer
This section applies where you are an individual buying for purposes outside your trade, business, craft, or profession. If you are buying through your employer or your own business, section 11 applies instead.
Your 14-day right. You have 14 days from the date you enter into the contract to cancel it and receive a full refund, without providing a reason. This comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, email hello@josephhh.com within 14 days. Say clearly that you are canceling. You can use the model cancellation form at the end of these terms; you do not have to.
Starting early. If you ask us to start the coaching within the 14-day period, and we do, you can still cancel, and you will pay a proportion of the fee covering what has been delivered. If the service has been fully performed within the 14 days at your express request, you lose the right to cancel.
Refunds are made within 14 days of us receiving your cancellation, to the payment method you used.
11. Ending the engagement
By you. After the cancellation period in section 10, you may end the engagement by giving us 30 days' written notice. Fees for sessions already delivered, and for the notice period, remain payable. Fees paid in advance for sessions beyond the notice period are refunded.
By us. We may end the engagement immediately if you do not pay, if the working relationship breaks down, if continuing would not be in your interest, or if we are unable to work with you safely and ethically. We will refund fees paid for sessions we have not delivered.
Either of us may end it immediately if the other commits a material breach that is not put right within 14 days of being asked.
12. Intellectual property
We own the Recalibration Intelligence™ name, framework, models, and all worksheets, exercises, and documents we provide.
You get a personal, non-transferable licence to use those materials for your own development. You may not copy them for others, publish them, use them commercially, or use them to train an AI model.
Anything you create in the course of the coaching, your own notes, plans, and decisions, belongs to you.
13. Data protection
We each comply with UK GDPR and the Data Protection Act 2018.
Our Privacy Notice at josephhh.com explains what we hold, why we hold it, how long we retain it, and what rights you have. Session notes are held securely, kept separately from marketing data, and retained for 7 years from the end of the engagement in line with our insurers' requirements.
Where an organisation engages us to coach its people, we are each a separate controller for the data we hold. We will enter a data sharing or processing agreement where your organisation requires one.
14. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
If you are a consumer. We are responsible for foreseeable loss caused by our breach of these terms or by our failure to use reasonable care and skill. We are not responsible for unforeseeable loss. Your rights under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill, are unaffected.
If you are a business. Our total liability in connection with an engagement, whether in contract, tort, or otherwise, is limited to the total fees you paid us under that engagement. We are not liable for loss of profit, loss of business, business interruption, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.
15. Things outside our control
Neither of us is in breach for any delay or failure caused by something outside our reasonable control, including illness, bereavement, transport failure, power or internet failure, or government restrictions. We will tell you as soon as we can and reschedule.
16. Complaints
Tell us. Email hello@josephhh.com and we will respond within 10 working days and try to resolve it directly. If we cannot, you may refer the matter to the ICF professional body complaints procedure.
17. General
Assignment. You may not transfer this contract to anyone else without our written agreement. Coaching is personal.
Whole agreement. Your engagement agreement, together with these terms, is the whole agreement between us.
Changes. Changes to an engagement are agreed in writing by both of us.
Third parties. Nobody other than you and us can enforce these terms.
Severability. If a court finds any part unenforceable, the rest stays in force.
Governing law. These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales, and if you live in Scotland or Northern Ireland, you may also bring them in your own courts. If you are a business, the courts of England and Wales have exclusive jurisdiction.